Returns & Exchanges
At Rani Brand Factory Store, we take pride in the quality of our authentic food products and offer a 30-day satisfaction guarantee. If your order arrives damaged or incorrect, we are committed to making it right with a swift replacement or refund.
Contact Support
Email our customer service team within 30 days of delivery with your order number and photos of any damaged or incorrect food items.
Validation Process
Our quality assurance team will review your request within 48 hours to ensure it meets our safety and hygiene return standards.
Return Authorization
Once approved, we will provide you with a Return Merchandise Authorization (RMA) number and a prepaid shipping label if a physical return is required.
Refund or Replacement
Upon receiving the item or verifying the claim, we will issue a full refund to your original payment method or ship out a fresh replacement immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing